Q&A

Q1. Are you offering OEM/ODM service? 

Yes, we have much experience of offering OEM/ODM service. OEM/ODM are always welcome. 

Q2.Can I get some samples? 

A: Sure, it is our honor to offer samples in advance. we will supply requested samples and samples are free,but freight collect.

Q3. How does your factory control related quality? 

A: We always give priority to quality in the process of production. 

Q4. Can you use your recipe and my brand?

yes of course, our recipe has been tested and proven through practice. brand and packing can do as your request.

Q5. May I go to visit your factory? 

A: Of couse. you can visit us at anytime.

Q6. What about the lead time for mass production? 

A: Honestly, it depends on the order quantity and the season you place the order.Generally speaking, production lead time is within 10-15days.

Q7.What's your Popular package size? 

A: 6L(2.5KGS)/plastic bag, 8bags/CTN. Your special requirements are accepted.

Q8.What is your MOQ?

A: 1Tons would be accepted, but with higher price. Different scents could be mixed into one container. 

Q9. What’s the information should I let you know if I want to get a full quotation?

A: beside the cost of pets food or cat litter, bag price depends on the bag type,size,material,thickness,printing colors,quantity.And Composition of products.  let me know them.

Q10.Can you customize the meat source for pet food?

A：Absolutely! We support special meat source customization, whether it’s rare proteins or specific regional preferences, to meet unique formula needs.

Q11.Is the pellet shape of dry food customizable?

A：Yes. Unlike others with single - shape limits, we can produce pellets in any shape you require, from classic kibble to creative designs.

Q12.Can ingredient ratios be adjusted for formulas?

A：Sure! We offer full flexibility in formulating ingredient ratios, letting you create tailored nutrition for different pet breeds or health goals.

Q13.How does your "green digital factory" work?

Intelligent central control: Real-time data monitoring via integrated systems. Transparent production: Dedicated visiting corridors for clients to observe the entire process.

Energy efficiency: Low-carbon drying systems and automated packaging for green manufacturing.

Q14.What is your after-sales service policy?

Dedicated account managers for 24/7 support. Quality traceability throughout the product lifecycle. Flexible adjustments for feedback on taste, packaging, or nutritional needs.